Jocelyn (Jo) Arsenault
Senior Product Manager
About Me
I am a seasoned Product Leader in the Web/Tech space. Passionate about building products that improve how people live, play and work.
Data-driven, detailed oriented and problem-solver
My career spans a diverse array of industries and organizations, ranging from innovation and growth-focused startups to large-scale enterprises.
What I Do
I bring a unique blend of skills to the table. I have a deep understanding of the complete product lifecycle, from customer interviews and journey maps to hypothesis validation, data analysis and leading cross-functional teams.
PRODUCT
LEADERSHIP
Developing systems and structures for teams to have the strategic context they need to move quickly to meet the needs of customers and the business.
CONNECTING
PEOPLE AND TECH
I connect the dots between the work at hand and the unceasing exploration of new tech, new ideas, new tools and new people.
PRODUCT
LIFECYCLE
Leading cross-functional teams, maximizing outcomes, reducing friction, and ensuring efficient delivery, by building cohesive product vision, strategies and roadmaps.
Expertise
Related Experience
2008 – PRESENT
Independent Consultant
Senior Product Manager & Advisor
Product management and leadership consulting across a wide range of organizations. Combining technical expertise with business acumen to deliver innovative solutions and products that exceed customer needs and drive business growth.
2020 – 2023
Business Development Bank of Canada
Senior Product Manager
Advanced Analytics & AI
Led a cross-functional Agile team of 10, focused on creating and launching “zero-to-one” AI/ML-powered products. Enabling and automating intelligent decision-making, improving client engagement and client retention.
2018 – 2020
Air Canada
Head of Product
Digital & Data Innovation
Led Air Canada’s Digital & Data Product Innovation team, focusing on net-new “zero-to-one” loyalty-based products and ventures. Managed and mentored a cross-functional team of 22 employees and consultants, driving long-term product strategy, product vision, roadmaps, and ensuring alignment with business objectives.